Phones Update for Loughborough Customer Service

21st June 2022

Phone Lines Update for 01509 233555

Regretfully incoming phone enquires to the Loughborough store and for customer service enquiries will not be operational for the next 2 weeks.

Please contact us by our email address [email protected] where your email will auto generate a ticket number and be answered in order. 

If your enquiry can not be answered by email, please email your phone number with a summary of the message, and we will allocate the correct member of staff to return your call in the order in which the enquiries have come in.

This is only a temporary situation to ensure all enquiries are responded to, while we focus on recruitment and training of additional customer service staff.

Currently, we cannot manage the volume of incoming phone calls which is resulting in long hold times.  Email is the fastest, most efficient way for us to maximize the number of enquiries we can handle.   

I apologize for the inconvenience but be assured we are doing our very best to overcome this.

Best wishes, and hopeful for your understanding,