Click & Collect

CLARIFICATION UPDATE:

Please do not travel until you have been contacted by a human member of our team who will confirm your order is ready for collection and to arrange a suitable time.  Orders can be collected Tuesday to Sarturday. Please note our website does send an automated despatch notification email, but this is not confirmation your order is ready to collect.  

Our 3 shops operate click and collect differently.  Please see instructions below.

'CLICK AND COLLECT' LOUGHBOROUGH

To use this service, please add the items to your basket and proceed through the check out as normal. When selecting the shipping method there will be the option for 'Collect from Loughborough Shop'. By selecting this option, the shipping charges will be zero and your order will not be shipped out.

Our warehouse team will process and package your order.

When your order is ready, a member of our team will contact you to say the order is ready and to arrange a suitable time for collection.

Upon arrival at our shop you will be asked to show your receipt and order number that will have been emailed to you when you completed your order online. Once verified, a member of our team will supply your order.

If you would prefer not to order online, please email [email protected] or call the shop directly on 01509 233555 and they will be able to take your order manually.

Please do not travel to the shop unless you have been contacted by a human member of staff confirming your order is ready.

 

'CLICK AND COLLECT' DURHAM

We can not offer online ordering for collection at our Durham store.

If you would like to order items for collection, please email the store directly on [email protected] or call 01388 600076 and a member of our Durham team will check stock availability and prepare the order for you.

Please do not travel to the shop unless you have been contacted by a human member of staff confirming your order is ready.

The process is as follows:

1) Email or phone the store with your order.
2) The store will prepare your order. (Please note this cannot always be done right away)
3) A human member of the store will contact you when your order is ready, and to arrange a convenient collection time.
4) You will be offered the option to pay before collection, or to pay on collection.

(If your order contains custom items, payment in advance will be required)

 

'CLICK AND COLLECT' ESSEX OUTPOST

We can not offer online ordering for collection at our Essex Outpost.

If you would like to order items for collection, please email the store directly on [email protected] or call 07475 094828 and a member of our Essex team will check stock availability and prepare the order for you.

Please do not travel to the shop unless you have been contacted by a human member of staff confirming your order is ready.

The process is as follows:

1) Email or phone the store with your order.
2) The store will prepare your order. (Please note this cannot always be done right away)
3) A human member of the store will contact you when your order is ready, and to arrange a convenient collection time.
4) You will be offered the option to pay before collection, or to pay on collection.

(If your order contains custom items, payment in advance will be required)