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We want you to be happy with your purchase! If you have any problems, please contact us and we will be pleased to help.
The Consumer Contract Regulations 2013 gives you the right to cancel your order within 14 days after receiving your goods. In most cases, you can change your mind and get a full refund.
Some products are exempt and can not be cancelled once processing has begun.
- Goods made to your specifications.
- Goods modified from the manufacturers original specifications by your request.
- These include, but not limited to:
- Arrow shafts cut to your length
- Fletching of Arrows
- Custom made bowstrings
- Custom made bows.
- Unsealed DVD’s
If you wish to exercise your right of cancellation, you must inform us of your decision by clear statement, (e.g. email) and provide us with details of the order. We will then acknowledge your cancellation request and assist with the returns procedure.
You will be responsible for returning the goods to us at your own cost. The Consumer Contracts Regulations places a duty on you to take reasonable care of the goods once you have exercised your right to cancel.
Returned items must be packaged properly and shipped with appropriate insurance and traceability.
Merlin Archery Ltd. will refund you within 14 days the value of the original order (except for the supplementary costs arising if you choose a type of delivery other than our least expensive method of delivery).
Please note, we are legally entitled to make a deduction from any refund equal to any loss in value associated with unnecessary handling of the product. (Unnecessary handling would be anything more than what would normally be expected when inspecting a product in a retail shop.)
It may not be possible to prevent the dispatch of an order should the cancellation request be made after the order has progressed to our warehouse for processing.