CORONAVIRUS (COVID-19) UPDATE FOR OUR CUSTOMERS

31st March 2020 Update

Online ordering and email support are still fully operational.

Our warehouse team is working well with a record number of outgoing shipments yesterday.

Our customer service team are answering record numbers of messages daily.

Stock is arriving daily from our suppliers, with some shortages of particular products.

Courier collections are running well and we are having multiple collections through the day.   

Thank you for your support and understanding and a huge thank you to our staff for their extra efforts during this time.

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30th March 2020 Update

Online ordering and email support is still fully operational with orders shipping every day.

We are running a little behind dispatching some orders due to the very high demand of archery equipment, and there is currently a delay answering emails due to volume.

Our team our working extremely hard to get up to date.

Thank you for your support and understanding.

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26th March 2020 Update

Online ordering and email support is still fully operational with orders shipping every day.

There are still some delays with our supply chain and our reduced workforce.

Couriers collections are intermittent through the day as they are struggling to provide enough capacity in their vehicles for our outgoing shipments.

Everyone is doing their very best. Thank you for your support.

 

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25th March 2020 Update

Please note that we are excepting incoming enquires by email only.  Our phone support service has been temporarily disabled due to the current situation.

Our customer service team are answering all emails as soon as possible.  If your enquiry requires a call back, please email your phone number.

Our warehouse and online services are still fully operational, and we are despatching orders daily, with some delays due to supply chain issues.

Our team are amazing and are working incredibly hard to fulfil your orders and respond to messages during this challenging time.

Thank you for your understanding and support.

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23rd March 2020

Our Loughborough and County Durham shops are now closed until further notice following the direction of our government.

Online sales and customer service are currently still fully operational, and we are still shipping as normal.  Please continue to order online at www.merlinarchery.co.uk

We will continue to update this page as the situation changes.

Stay safe everyone!

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