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Customer Service Advisor
 
Job description:
 
Merlin Archery is a family business specialising in the manufacture and retail of archery equipment. 
 
We are looking for a talented and energetic customer service agent to join our team in Loughborough. 
 
We are offering an interesting and challenging role.
 
Duties will include:
 
Managing inbound calls and emails from customers.
 
Making outbound calls and emails to customers who have an outstanding order with us.
 
Delivering 100% quality service on every call.
 
Providing technical help to our customers as and when required.
 
Entering orders, invoicing, handling payments.
 
Managing returns, solving problems and other associated tasks.
 
Essential Skills:
 
A friendly, warm and natural manner over the telephone and the ability to build rapport.
 
The ability to multi-task whilst on the telephone.
 
The willingness and ability to learn a complex and unique product line
 
Efficient and accurate computer skills.
 
Desired Experience:
 
Previous customer service experience advantageous.
 
An experienced archer.
 
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Hours to be confirmed by mutual agreement.  Part time or full time considered.
 
Pay dependant on ability and experienceance.
 
To apply – please email a copy of your CV and a covering letter to:
 
support@merlinarchery.co.uk​ or message us on facebook.